ISO’s customer focus highlighted in annual report

August 24th, 2010

Demonstrating ISO’s commitment to meeting or exceeding customer needs is the key message of the recently published ISO Annual Report 2009. ISO’s customers are the 162 members of the organization and the myriad of stakeholders that develop, use or rely on ISO standards worldwide.

“Building a strong community of satisfied customers has been a key goal since its creation over 60 years ago,” the report states. “ISO looks for innovative ways to leverage customer satisfaction and events in 2009 highlight that ISO not only satisfies its broad customer base, but its end product – a suite of globally relevant International Standards – continues to drive growth in today’s volatile markets.”